What is the Tripotel.com Cancellation Policy?

Any cancellation or change to an existing confirmed reservation must be requested up to 48 hours (EST) prior to your check-in date to avoid a penalty of one night's room and tax charge.
Confirmed reservations changed or canceled up to 48 hours prior to the check-in date will be subject to a $25.00* cancellation fee. Changes requiring a shorter length of stay and requested up to 48 hours prior to the check-in date will also be subject to a $25.00 cancellation fee and possible rate changes (changes may result in higher rates as rebates or special rates will no longer be applicable).

*The minimum cancellation fee is $25.00. The cancellation fee may be higher for some individual hotels.

Reservations canceled within the 48-hour period prior to check-in date will be subject to a $25.00 cancellation fee and one night's room and tax charge.

Can I change or cancel my confirmed hotel accommodation(s)?

Once you have made a reservation with our service you are agreeing to the terms and conditions of the cancellation policy. Unfortunately, there are no exceptions to this policy.

Who do I contact to cancel my reservation?

Customers must contact Tripotel.com directly for any changes or cancellations to existing confirmed reservations. Please note that reservations canceled or changed directly with the hotel will be subject to a penalty of one night's room and tax charge.

What if I call to cancel the reservation directly with the hotel and the hotel issues a cancellation number?

Customers who canceled the reservation directly with the hotel will be charged a penalty fee of one night room and tax charge, NO EXCEPTIONS. Please - CLICK HERE - for instructions on how to cancel or change a reservation.

What happens if I do not show up at the hotel and did not request a cancellation?  

There will be no refund for customers who have confirmed reservations but did not request the cancellation according to the above guidelines.

Will I be penalized for checking out earlier than my confirmed check-out date?

There will be no refund for early check-outs. Early check-outs are considered as cancellations or changes within the cancellation period and are NOT REFUNDABLE

Is the Cancellation fee and applicable charges explained in my Itinerary?

The cancellation fees and/or applicable charges for your reservation are explained on your Confirmation Details Page, which can be viewed online. An explanation of the fees will also be outlined in your confirmation email (Itinerary).

If you have not received the email please contact us via e-mail res@Tripotel.com.

We want to make sure that our customers understand the terms and conditions of their booking, and our cancellation policy. If for any reason you do not understand any part of the terms and conditions, please contact Tripotel.com us via e-mail res@Tripotel.com prior to placing your order. Please note that once an order has been submitted it is bound by terms and conditions of the booking and cancellation the policy of Tripotel.com.

Can you explain the procedures of canceling a reservation?

By email: res@tripotel.com.

By fax - We do not accept requests for changes or cancellations by fax.

When does my cancellation take effect?

The change or cancellation will only take place at the time Tripotel.com receives your email, NOT when you send it.In addition, Tripotel.com will not be responsible for emails sent to the wrong address, messages that are sent but delayed due to Internet traffic, or not received by Tripotel.com for any reason.
Please make it your responsibility to ensure that any change or cancellation request is received in a timely manner.
Our email is res@tripotel.com
Tripotel.com makes every effort to keep the information contained in this site current. However, we do not make warranties of any kind that the rates and hotels listed will be available at the time you make your reservation.
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